
“The prevailing style of management must undergo transformation.
A system cannot understand itself.... The transformation
requires a view from the outside."
W. Edwards Deming, The New Economics
A view from the outside can:
• See what is really going on within the system and organization.
• See solutions that previously appeared not to exist.
• Engage in genuine dialogue.
• Participate in and understand the true meaning of a learning organization.
• Help people to grow and change.
• Be an active force in an evolving environment.
• Participate in synchronous events and thinking within an organization.
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